Official Meta Tech Provider · Logistics & Delivery
Slash WISMO Calls with Real-Time WhatsApp Logistics
Eliminate 60% of "Where is my order?" support tickets by delivering live parcel tracking alerts, enable 1-tap delivery rescheduling via WhatsApp Flows, resolve Non-Delivery Reports (NDR) in minutes, and verify cash on delivery.
The Last-Mile Delivery Crisis
Why Delivery Fleets Suffer from High WISMO Volume and Failed Attempts — And How WhatsApp Solves It
Over 60% of all customer support queries in e-commerce and courier operations are frantic "Where is my parcel?" inquiries. When delivery riders arrive unannounced, consignees are away or lack cash for COD — leading to expensive RTO returns and angry customers. Converzo turns WhatsApp into a proactive tracking hub that keeps consignees informed and prepared.
Converzo for Logistics & Delivery integrates directly with your Transport Management System (TMS) or courier APIs (Delhivery, Shiprocket, BlueDart, Shadowfax). As shipments transition from dispatch to hub arrival and out-for-delivery, Converzo dispatches automated, rich WhatsApp alerts with live GPS tracking links. Consignees can reschedule delivery dates or update building numbers with a single tap.
Automated Tracking Engine
Live AWB Milestones. Keep Consignees Updated.
Don't force customers to copy-paste 14-digit tracking numbers into slow courier websites. Converzo triggers automated WhatsApp messages at critical shipment milestones.
Customers see driver names, contact numbers, estimated arrival windows, and live GPS map links right inside chat.
- Trigger alerts for Picked Up, In Transit, Out for Delivery, and Delivered
- Live courier AWB tracking links embedded inside verified messages
- Driver name, vehicle details, and direct call buttons
- COD exact payable amount alerts alerting customers to keep cash ready
Hi Rajesh, package #AWB-892104 is on its way to your address.
Self-Service Rescheduling
1-Tap Delivery Rescheduling. Eliminate Failed Attempts.
If a customer isn't home, an attempted delivery wastes fuel and rider time. Converzo lets customers reschedule deliveries or adjust address landmarks natively inside WhatsApp.
Riders and dispatch hubs receive immediate updates before arriving at an empty house, slashing first-attempt failure rates by up to 35%.
- Native WhatsApp Flow date and time slot picker for rescheduling
- Instant landmark and door number correction directly via chat
- Automated dispatch hub notification before rider departure
- Neighbor or security gate drop-off authorization buttons
Not home today? Pick a preferred slot and we will deliver when you are available.
Non-Delivery Resolution
Instant NDR Resolution Bot. Save Parcels from RTO.
When a courier marks a parcel as "Customer Unavailable" or "Incomplete Address", every minute matters before the shipment is marked for Return to Origin.
Converzo triggers an automated emergency WhatsApp flow asking the buyer to confirm their availability and share their exact Google Maps pin for the next attempt.
- Instant automated trigger upon NDR scan in courier portal
- Interactive option for buyer to confirm re-attempt or cancel order
- Capture precise location pins and landmark photos via WhatsApp
- Proof of delivery (POD) receipt with instant driver rating prompt
Reason: Customer unavailable at premises. Would you like us to re-attempt delivery tomorrow, or deliver to a neighbour? Re-attempt TomorrowLeave at Security
End-to-End Logistics Automation
Streamline Courier Operations & Consignee Experience Globally
Built for third-party logistics (3PL) providers, freight forwarders, local courier fleets, and delivery hubs.
24/7 AI Tracking Desk
Customers type their AWB or phone number to receive instant live tracking status without human agent involvement.
Dispatch Hub Notifications
Alert drivers and hub managers of urgent address corrections and customer notes before parcels leave the facility.
Digital Proof of Delivery
Dispatch digital delivery receipts with receiver name, signature confirmation, and exact delivery timestamp.
Rider Rating & NPS Engine
Gather instant 1-tap feedback on rider punctuality and parcel condition directly after delivery completion.
COD to Prepaid Conversion
Send morning alerts offering a ₹50 cashback if the consignee pays online via UPI before the rider reaches their doorstep.
Reverse Pickup Scheduling
Automate return parcel pickups with automated time slot selection and packaging checklist instructions.
Frequently Asked Questions
Logistics WhatsApp Automation FAQ
Everything you need to know about integrating Converzo with your delivery stack.
How does WhatsApp automation reduce WISMO (Where Is My Order) calls for logistics fleets?
By proactively sending automated WhatsApp alerts at key parcel lifecycle stages (Dispatched, In Transit, Out for Delivery, Delivered) with live map tracking links, Converzo slashes customer support tickets and inbound WISMO calls by over 60%.
Can customers reschedule deliveries or update addresses directly on WhatsApp?
Yes. When an 'Out for Delivery' message arrives, customers can tap 'Reschedule' or 'Change Address' to choose a new delivery date or update landmark details natively, dramatically cutting failed delivery attempts (NDR).
How does the platform handle Non-Delivery Reports (NDR) and customer re-attempts?
When a courier marks a parcel undelivered (e.g. customer unavailable, wrong address), Converzo instantly triggers an automated WhatsApp flow asking the buyer to confirm availability and correct their address before initiating the next attempt.
Can logistics companies integrate Converzo with custom ERPs and TMS platforms?
Yes. Converzo provides a high-throughput REST Trigger API and signed outbound webhooks that connect seamlessly with proprietary Transport Management Systems (TMS), SAP, or warehouse platforms.
How are proof of delivery (POD) and delivery ratings captured?
Upon successful delivery, Converzo dispatches a delivery confirmation receipt with an interactive 1-tap rating button to gather instant driver feedback and NPS metrics.
Get started
Stop losing customers to slow replies.
Setup takes about ten minutes. You can run your first campaign the same afternoon.
- Official WhatsApp Business API
- Free onboarding
- No credit card required
- Cancel any time