Official Meta Tech Provider · E-Commerce & D2C
The Ultimate WhatsApp Revenue Engine for E-Commerce & D2C
Turn abandoned carts into completed checkouts, slash expensive Cash-on-Delivery RTO returns by 40%, automate live courier tracking with Delhivery & Shiprocket, and sell directly inside WhatsApp with native catalog checkout.
The D2C E-Commerce Problem
Why 70% of Carts Abandon and 30% of COD Orders Return — And How WhatsApp Fixes Both
Indian D2C shoppers browse on mobile, abandon carts due to unexpected shipping or payment friction, and order COD impulsively only to reject delivery at their doorstep. Standard email recovery suffers from 12% open rates, and SMS links are routinely marked as spam. Converzo engages shoppers where open rates hit 98% within 3 minutes.
Converzo for E-Commerce & D2C connects directly with your Shopify, WooCommerce, or custom storefront via official Meta WhatsApp APIs. When a shopper drops off at checkout, Converzo fires a tailored recovery nudge with their exact cart pre-filled. When a buyer chooses Cash on Delivery, Converzo verifies their phone number and address in one tap or incentivizes prepaid checkout with instant UPI payment links.
Automated Cart Recovery
1-Click Cart Rebuild. Recover 28% of Lost Sales.
Standard recovery emails send shoppers back to empty homepages. Converzo uses dynamic restore tokens that instantly reconstruct the shopper's exact product variations, sizing, and quantity across devices.
Shoppers tap once in WhatsApp, land directly on their pre-filled checkout screen with their coupon already applied, and pay via UPI in seconds.
- Automatic recovery triggers scheduled 15m, 2h, and 24h post-abandonment
- Dynamic checkout restoration across modern React & classic checkouts
- Automated personalized discount coupon generation
- Deep integration with Shopify and WooCommerce stores
You left your Oversized Linen Shirt (Navy Blue · M) in your bag. Complete your order in 60 seconds with an extra 10% off!
Anti-RTO Engine
Instant COD Verification & Address Confirmation. Stop Fake Orders.
Cash on Delivery return-to-origin costs Indian D2C brands hundreds of thousands of rupees every month in forward and reverse freight. Converzo intercepts every COD order with an interactive WhatsApp verification message.
Customers must confirm their intention and address before the order is dispatched, or switch to prepaid with a 5% instant UPI discount.
- Interactive 'Confirm Order' and 'Cancel Order' buttons
- Automated address validation and pin code accuracy check
- Instant UPI pay-link to convert COD into prepaid with discounts
- Automatic tagging in store admin for verified vs unverified orders
Hi Rohan, please confirm your Cash-on-Delivery order for delivery to Flat 402, Green Glen Layout, Bengaluru 560103.
Automated Logistics Sync
Delhivery & Shiprocket Sync. Real-Time Delivery Alerts.
Customers anxiously checking order status flood your support team with "Where is my order?" tickets. Converzo polls courier tracking APIs continuously and proactively messages buyers at every milestone.
Customers receive live WhatsApp notifications when their package is dispatched, out for delivery with the courier agent's details, and safely delivered.
- Direct webhook and API sync with Delhivery, Shiprocket & BlueDart
- Live AWB tracking links embedded inside verified WhatsApp alerts
- Out-for-delivery alerts alerting buyers to keep cash ready for COD
- Premature status veto preventing false deliveries before courier confirmation
Courier: Delhivery Express
AWB: DEL-992019481
Estimated Delivery: Today by 5:30 PM
Please keep ₹2,499 cash ready, or pay the driver directly via UPI QR on delivery. Track Live AWBReschedule
End-to-End E-Commerce Automation
Everything D2C Brands Need to Dominate Sales
Built for Shopify stores, WooCommerce merchants, and high-growth Indian D2C brands.
WhatsApp Catalog Commerce
Sync your product collections into WhatsApp so customers can browse items, view variant photos, and build carts inside chat.
Passwordless WhatsApp OTP
Replace forgotten customer passwords with 1-tap WhatsApp OTP login. Boost mobile conversion by eliminating login friction.
Targeted VIP Broadcasts
Send segmented flash sale and festive broadcasts to high-value shoppers based on past purchase value and category interest.
24/7 AI Sizing & Support Bot
Train your AI on your size guides, return policies, and FAQs so it answers sizing questions and resolves issues instantly.
Post-Delivery Review Engine
Automatically request product reviews and photos 3 days after confirmed delivery, fueling social proof and repeat sales.
Re-Order & Replenishment Drips
For consumables (skincare, nutrition, coffee), trigger replenishment nudges exactly when their supply is predicted to run out.
Frequently Asked Questions
E-Commerce WhatsApp Automation FAQ
Everything you need to know about setting up Converzo for your online store.
How does Converzo help e-commerce and D2C brands recover abandoned carts?
Converzo triggers automated WhatsApp recovery messages with dynamic 1-click cart restore links within 15 to 45 minutes of abandonment. Customers tap the link to have their exact items and applied discounts rebuilt instantly in their checkout, achieving an average cart recovery rate of 28% to 35%.
How does WhatsApp COD verification reduce RTO (Return to Origin) losses?
When a Cash on Delivery order is placed, Converzo instantly sends an interactive WhatsApp message with 'Confirm Order' and 'Cancel Order' buttons. Customers can verify their address and phone number, or convert to prepaid with an instant UPI discount link, cutting RTO return losses by up to 40%.
Can I connect both Shopify and WooCommerce stores to Converzo?
Yes. Converzo offers native integrations for both Shopify and WooCommerce. For WooCommerce, our official Quick WPConfig plugin enables 60-second setup, passwordless WhatsApp OTP login, and automated Delhivery courier sync.
Can customers browse products and check out directly on WhatsApp?
Yes. Converzo synchronizes your product catalog with Meta WhatsApp Commerce, allowing shoppers to browse collections, view variants, and place orders directly in WhatsApp chat.
How are shipping and courier updates automated?
Converzo integrates directly with couriers like Delhivery and Shiprocket to automatically dispatch real-time WhatsApp updates when an order is shipped, out for delivery, or successfully delivered, complete with live AWB tracking links.
Get started
Stop losing customers to slow replies.
Setup takes about ten minutes. You can run your first campaign the same afternoon.
- Official WhatsApp Business API
- Free onboarding
- No credit card required
- Cancel any time