---
title: 'Data Deletion Request | Converzo'
description: 'Request deletion of your Converzo account and all associated WhatsApp conversation data.'
canonical: 'https://getconverzo.in/data-deletion'
source: 'Converzo — getconverzo.in'
---

# Data Deletion

Last updated: 12 June 2026

This page explains how to request deletion of data held by **WCB Network Private Limited** (operating as "Converzo") in connection with the Converzo platform. It supplements our [Privacy Policy](https://getconverzo.in/privacy).

## 1. If you are a Converzo customer (a business using our platform)

You can request deletion of your account and all associated data in either of these ways:

- **From within the app:** log in at [app.getconverzo.in](https://app.getconverzo.in) and contact support from your workspace, or disconnect your WhatsApp Business Account from Settings to remove the connection data and access tokens.
- **By email:** send an email to **[support@getconverzo.in](mailto:support@getconverzo.in?subject=Data%20Deletion%20Request)** with the subject line **"Data Deletion Request"** from the email address registered to your Converzo account. Include your workspace/business name and, if applicable, the WhatsApp phone number connected to your account.

**What happens next:** we verify the request belongs to the account owner, then permanently delete the account and associated data within **30 days**. You will receive a confirmation email when deletion is complete.

### What gets deleted

- Your account and team member profiles
- WhatsApp Business Account connection data (WABA identifiers, phone number identifiers) and the encrypted access tokens issued by Meta
- Message history, media, and conversation threads
- Contact lists and customer data you uploaded or collected
- Message templates, chatbot configurations, campaigns, and automation rules
- Opt-in records, webhook logs, and analytics events tied to your account

Access tokens and other credentials are encrypted at rest; on deletion they become permanently unrecoverable. We may retain limited records where required by law (for example, tax and billing records of payments processed through Razorpay).

## 2. If you are an end user (you messaged a business that uses Converzo)

For messages you exchanged with a business on WhatsApp, that business is the data controller. Please contact the business directly and ask them to delete your conversation and contact details — they can do this from their Converzo dashboard.

If you are unable to reach the business, email us at **[support@getconverzo.in](mailto:support@getconverzo.in)** with the business name and your WhatsApp number, and we will forward your request to the business and assist where we are legally permitted to act.

## 3. Data obtained through Meta / Facebook

If you connected a WhatsApp Business Account to Converzo via Meta's Embedded Signup (Facebook login flow), disconnecting your account or submitting a deletion request as described above removes all data Converzo obtained through Meta's APIs, including access tokens, WABA identifiers, and phone number identifiers.

You can also request deletion directly from Facebook: go to **Settings & Privacy → Settings → Apps and Websites**, find Converzo, and remove it. Facebook will automatically notify our deletion endpoint, and you will receive a **confirmation code**. You can check the status of that request at any time at [app.getconverzo.in/data-deletion/status](https://app.getconverzo.in/data-deletion/status) by entering your confirmation code.

## 4. Contact

**WCB Network Private Limited** (operating as Converzo)  
Email: [support@getconverzo.in](mailto:support@getconverzo.in)  
Website: [https://getconverzo.in](https://getconverzo.in)